سياسة الاستبدال والإسترجاع

Return and Exchange Policy – Address Store At Address Store, we are committed to providing high-quality plaques carefully crafted to suit your home’s facade and accurately reflect your short national address, in accordance with the applicable regulations in the Kingdom of Saudi Arabia. First: Product Nature All our plaques (short national address plaque, villa number, number plates…) are manufactured upon customer request based on the data provided, such as: short national address, house number, size, color… etc. Therefore, products are considered customized and are exempt from the general return policy according to the Saudi e-commerce law, except in cases of defect or non-compliance with the agreed specifications. Second: Cases where replacement or re-manufacturing is permitted The customer has the right to request a free replacement or re-manufacturing in the following cases: If there is an error by the store in executing the data on the plaque (such as: mistake in writing the short address, villa number, or the color/size different from the order). If there is a clear manufacturing defect in the plaque (such as a defect in the material, printing/cutting, or damage during shipping). If the plaque does not match the specifications mentioned on the product page or in the order confirmation. In these cases, Address Store commits to re-manufacturing or replacing without any additional cost to the customer. Third: Cases not covered by the return or replacement The customer cannot request a replacement or return in the following cases: If the error is in the data provided by the customer (such as entering an incorrect short national address or wrong house number). If the plaque was manufactured according to the specifications entered by the customer and there is no defect in manufacturing or execution. Requesting a return due to change of opinion after starting manufacturing (such as change in taste or desire for a different size/color after execution). Damage caused by misuse or incorrect installation by the customer. If the plaque was sent without installation service. Fourth: Duration and methods of notification If there is a problem with the plaque, the customer must contact us within 7 days from the date of receiving the order. Contact via: WhatsApp or the email specified on the “Contact Us” page. Must attach: Order number, clear photos of the product showing the problem (error, defect, or damage). After receiving and reviewing the report, the customer will be informed of the appropriate solution (re-manufacturing, replacement, or any other action) as soon as possible. Fifth: Shipping and bearing costs If the error or defect is confirmed to be from Address Store: We bear the full costs of re-shipping or re-manufacturing. If the error is due to customer data or their desire to modify after execution: The customer bears the cost of any additional shipping or re-manufacturing – if possible. Sixth: Cancelation before execution The customer can request to cancel the order before the actual manufacturing of the plaque begins. If manufacturing has started, the order is treated as a ready-made customized product, and the previous terms regarding non-return due to change of opinion apply. Seventh: General provisions Order confirmation and payment on the website are considered full agreement by the customer on the order details and this return and exchange policy. Address Store is committed to providing products that meet specifications and after-sales service that ensures customer satisfaction and quality of experience. Thank you for your trust in Address Store. We always strive to serve you better.